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YOUR HEALTH, YOUR CARE, YOUR VOICE

 

have you say logo

The West Sussex Local Involvement Network (LINk) is “a way for youto have your say in how your health and social care services aredelivered”

One way to have your say is to tell us about A RECENT TIME WHEN YOU HAVE USED A HEALTH OR SOCIAL CARE SERVICE in West Sussex. This type of information helps the LINk to identify real issues and examples of shortcomings in service levels that need to be addressed.  

If you would like to help with this, we have designed a short 'Have your Say' form that you can complete on-line. It is quick and easy to complete and you can be as brief as you like - although the more information you include the more helpful the data tends to be.   

If, before looking at the form, you would like to be reminded of the range of health and social care services available in West Sussex, click here.

Have Your Say!

The following form allows you to tell us about a recent time when you have used a health or social care service in West Sussex.
The structured format should help you to recall and record your experience in a way that will enable the LINk to clearly identify issues and trends in service levels - both good and bad.
There are TEN SECTIONS to which we would appreciate your responses.
 

SECTION 1:

 
ANONYMITY
Please be reassured that the responses to this questionnaire are absolutely anonymous. The LINk cannot identify people who complete the form. However, if you would like the LINk to know who you are so that we may communicate with you about your comments, please type your contact details in the following box. Thank you.
 

SECTION 2:

 
HOW I FOUND OUT ABOUT THIS OPPORTUNIY TO HAVE MY SAY!
It would be helpful to the LINk to know how you became aware of this form. Please indicate which of the following statements is true for you:
         
If you heard about the questionnaire through a community group you are involved with, please give the group’s name in the box below:
 

SECTION 3:

 
MY RECENT EXPERIENCE OF HEALTH OR SOCIAL CARE:
Think about a recent time when you have used a health or social care service that you are prepared to share today – what was it?
 

SECTION 4:

 
ACCESS TO THE SERVICE: this could include your comments about transport, parking, distance to travel, cost of travel or, if you received treatment at home, about how easy it was to get the service at home.
Did you find it easy to accesss the service you needed?
   
 

SECTION 5:

 
WAITING TIME: this could include comments about how long it took to get the appointment (waiting list), how long it took to be seen on the day, or about being kept waiting on the phone at home.
Did you have to wait long for the appointment or to be seen on the day?
   
 

SECTION 6:

 
DISABILITY: this could include comments about physical access, inability to hear announcements or read information through sight or hearing impairments, or because of difficulties reading or speaking English.
Do you have a disability of any kind?     
If yes, did this make your experience of using the service more difficult?     
If yes, please say how in the box below:
 

SECTION 7:

 
DIGNITY & RESPECT: this could include your recollections of how you were spoken to by reception staff, doctors, nurses, carers etc, and how you were physically treated (eg) Was your dignity preserved? Were you made to feel safe?
Did you feel you were treated with dignity and respect by the people you came into contact with?     
If no, please tell us more below:
 

SECTION 8:

 
OVERALL QUALITY OF SERVICE
How would you rate the overall quality of the service you received? (‘1’ being 'poor' and ‘5’ being 'exceptional')
         
 

SECTION 9:

 
MAKING IT BETTER: You may want to tell us about one or two aspects of your experience that could have been done differently and would have made a significant difference to your experience.
If anything – what would have made your experience better?
 

SECTION 10:

 
THE BEST PART: the LINK also likes to hear about things that go well, so that we can pass on positive feedback to those who provide the services too.
What was the best thing about your experience?
 
 

 

And if you have another experience that you would like to share with the LINk, please complete another form.

 

Please contact the LINk if:

  • you are involved in an organisation or community group and would some help with getting your members involved in feeding back their experiences of health and social care to the LINk
  • you would like to receive regular information about LINk - including opportunities to get involved.

Telephone: 0300 111 0102   Email:  westsussexlink@makesachange.org.uk