What is Enter & View?
The Enter and View programme is an important part of the way the LINk works. LINk members can visit and report on premises where health and social care services are being used by Somerset
residents.
People who use health and social care services, their carers and the public generally, have expectations about the experience they want to have of those services and want the opportunity to express their view as to whether their expectations were met. To enable Local Involvement Networks (LINk) to carry out their activities effectively there will be times when it is helpful for authorised representatives to observe the delivery of services and for them to collect the views of people whilst they are directly using those services.
LINks may, in certain circumstances, enter health and social care premises to observe and assess the nature and quality of services and obtain the views of the people using those services. In carrying out visits, the LINk may be able to validate the evidence that they have already collected from local service users, patients, their carers and families, which can subsequently inform recommendations and be fed back to relevant organisations.
Properly conducted and co-ordinated visits, carried out as part of a constructive relationship between LINk and organisations commissioning and/or providing health and social care services, may enable ongoing service improvement. LINk’s role is not to seek out faults with local services, but to consider the standard and provision of care services and how they may be improved.
Our Enter & View policies
Where can I find out more?
For details about our current Enter and View team or to find out more, please contact the Somerset LINk on 01458 250674 or email jonathonyelland@helpandcare.org.uk.