You are here:

Ring us: 0300 111 0102

Personalisation Video

Personalisation and direct payments




The following information has been taken from the Department of Health website:

Direct payments:

Direct payments are cash payments made to individuals who have been assessed as needing services, in lieu of social service provisions.

Who can receive a direct payment?

They can be made to disabled people aged 16 or over, to people with parental responsibility for disabled children, and to carers aged 16 or over in respect of carer services. A person must be able to consent to have a direct payment and have the capacity to manage one, although they can have assistance to manage their payment on a day-to-day basis.

Giving people choice and control over their own care

The aim of a direct payment is to give more flexibility in how services are provided. By giving individuals money in lieu of social care services, people have greater choice and control over their lives, and are able to make their own decisions about how their care is delivered.

The duty to provide direct payments

The law has been changed so that it is a duty to make direct payments. This means that councils must make a direct payment to eligible individuals who are able to provide consent. Direct payments should be discussed as a first option at each assessment and each review.


Our health, our care, our say confirmed that people want support when they need it, and they expect it quickly, easily and in a way that fits into their lives.  They want adult social care services to consider their needs with a greater focus on preventative approaches to promote independence and wellbeing.

To make this happen, the social care sector needs a shared vision: personalisation, including a strategic shift towards early intervention and prevention, will be the cornerstone of public services.

This means that every person who receives support, whether provided by statutory services or funded by themselves, will be empowered to shape their own lives and the services they receive in all care settings.

Local authorities, government departments and partners from independent, voluntary, and community organisations will all play a vital role in transforming social care services, taking into account housing, benefits, leisure, transport and health needs.




Select one...